(3.3 / 5)2165+ Ratings

Westbase Direct Reviews

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Overall Rating

3.3
14 Reviews
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About Westbase Direct

West Base Direct, also known as westbasedirect.com, is a Discount Electrical Distributor based in South Ruislip, Middlesex, United Kingdom. They offer a wide range of products and services. Their product offerings include Switches & Sockets, Circuit Protection, Cable, Fire Safety, RCBOs, Junction Boxes, and more. They source their products locally from market-leading brands within the electrical industry, some of which include BG Electrical, Wylex, FuseBox, Appleby, Kewtech, Hamilton-Litestat, Wago, Wiska, Luceco, Masterplug, Crabtree, and many more.

In terms of services, they offer Trade Account Facilities with a dedicated Account Manager to support your requirements. They also provide Project Services for a broad customer base that includes electrical contractors, engineers, industrial companies, facilities management, government agencies, local authorities, export services, and end-users (consumers). They assist with all stages of electrical installations, including verifying electrical floorplan requirements, arranging site visits by qualified brand representatives, and delivering goods as per your requirements. They also support multi-drop requirements for facilities management.

They have a 1,000sq.ft Showroom & Trade Counter and a 12,000sq.ft Distribution & Warehouse facility. They offer Quick Delivery and have a UK-based customer service team. Their website also offers online shopping for wholesale electrical supplies.

Westbase Direct Pros & Cons

Pros of westbasedirect.com:

  • Wide Product Range: Offers a broad selection of electrical supplies, including euro module plates and accessories.
  • Competitive Pricing: Provides various discounts and coupon codes, with an average customer savings of £2165.
  • Convenient Payment Methods: Accepts multiple payment options such as American Express, Visa, Mastercard, PayPal, ApplePay, and bank transfer.
  • Quick Delivery: Utilizes delivery partners like Royal Mail and Parcelforce for efficient order fulfillment.
  • Customer Service: Offers a dedicated UK-based customer service team and a 1,000sq.ft showroom and trade counter.

Cons of westbasedirect.com:

  • Technical Issues: Occasionally experiences technical errors, such as the inability to process orders.
  • Customer Service Issues: Some customers have reported difficulties with receiving full orders, with instances of missing items.
  • Return Policy Complexity: The return policy and procedures can be complex, with specific guidelines for reporting damages or wrong items received.

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Westbase Direct Customer Reviews (14)

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andrewgrablon
andrewgrablon
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Stock never received

Bought 10 switches. Received only 3 in small box but they arguing that send all even it can't fit in to box

Sep 23, 2023
Brie Dionne
Brie Dionne
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Feb 13, 2023
Lydia Riley
Lydia Riley
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Feb 13, 2023
Lukas Dreher
Lukas Dreher
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Feb 11, 2023
Sue Sutton
Sue Sutton
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Feb 10, 2023
Connor Henderson
Connor Henderson
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Feb 10, 2023
Mohammad Vaughan
Mohammad Vaughan
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Feb 10, 2023
Madeleine Walker
Madeleine Walker
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Feb 10, 2023
Matthieu Sansouci
Matthieu Sansouci
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Feb 10, 2023
Howard Sproul
Howard Sproul
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Feb 9, 2023

Westbase Direct Customer’s Q&A

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Westbase Direct Features and Benefits

Key Features and Benefits of westbasedirect.com:

  • Comprehensive Product Selection: Offers over 20,000 products and 35,000 products when including all brands.
  • B2B Trade-Only Division: Launched a B2B Trade-Only division, B2Belectrical.com, providing direct-to-trade prices and live stock availability for same-day dispatch.
  • Affiliate Program: Provides a 7% commission on total referral sales for customers who make purchases through affiliate links.
  • Market Leadership: Rapidly emerged as a market leader in wholesale electrical supplies online, serving over 100,000 customers.

Westbase Direct Pricing

West Base Direct offers a variety of products with competitive pricing. Here are some examples:

  • Electrical Supplies: The original price of a product is £794.99, and the current price is £662.49 Inc VAT.
  • LED Downlights: Prices range from £4.49 Exc VAT for a Luceco EFCB40W30 downlight to £6.00 Exc VAT for other models.
  • Hole Saws & Arbors: The original price is £9.17, and the current price is £7.08 Exc VAT.
  • Commercial Devices: The original price is £36.67, and the current price is £29.95 Exc VAT.

For specific product pricing, it is best to visit the website directly.

About westbasedirect.com Payment Method?

West Base Electronics Ltd, operating under the domain westbasedirect.com, is an independent Electrical Distributor & Wholesale Supplier based in South Ruislip, Middlesex. They accept all major payment methods, making the buying process quick and convenient for their customers. These payment methods include American Express, Visa, Mastercard, Paypal, ApplePay, and bank transfer. This allows customers to collect in person or order online from the comfort of their own home. Their delivery partners include Royal Mail & Parcelforce. They can apply custom pricing and discounts to both consumer (B2C) & trade (B2B) customers through their website.

Westbase Direct FAQs

FAQ

Westbase Direct Alternatives

Westbase Direct does not have direct alternatives listed in the provided sources. However, if you are looking for alternatives in the electrical supply or employee management sectors, here are some options:

Electrical Supply Alternatives

  1. weAR - A competitor in the wholesale electrical supplies market.
  2. Vree - Another competitor in the wholesale electrical supplies market.
  3. Roke - A competitor in the wholesale electrical supplies market.

Employee Management Alternatives

  1. Connecteam - Known for its comprehensive employee management capabilities, including scheduling and time tracking.
  2. ZoomShift - Offers a clean and intuitive interface for employee scheduling with mobile app support.
  3. Buddy Punch - Incorporates biometric tracking and has a user-friendly interface for creating and adjusting schedules.
  4. Sling - Primarily targets businesses with non-traditional workforces, offering features like shift generation and communication tools.

For more specific alternatives in the electrical supply sector, further research would be necessary. For employee management, the alternatives listed above are detailed in the provided sources.

FAQ

What is Westbase Direct's return policy?

Westbase Direct has a 14-day return policy. To be eligible for a return, items must be received within 30 days of receipt of goods, in the same condition they were received, with tags, and in the original packaging.
FAQ

Are there any fees for returning items to Westbase Direct?

Items that do not meet the requirements for returns may incur a restocking fee.
FAQ

How long do I have to report damages, delivery discrepancies, or wrong items received?

Customers have three days from the date of delivery to report damages, delivery discrepancies, or wrong items received.
FAQ

What should I do if I receive a defective, damaged, or wrong item from Westbase Direct?

If customers receive defective, damaged, or wrong items, they should inspect their order upon reception and contact Westbase Direct immediately to evaluate the issue and make it right.
FAQ

How long does it take to receive an order from Westbase Direct?

All orders are shipped within 24 hours, and delivery usually takes between two to three days, depending on the service and item value.
FAQ

What courier services does Westbase Direct use for shipping?

Westbase Direct uses Royal Mail and Parcelforce courier services for shipping.
FAQ

About westbasedirect.com Prices and Cost?

Westbasedirect.com is an online platform that offers a wide range of electrical supplies. The prices of some products are as follows:

  • BG WPL22RCD Weatherproof Decorative 13A 2G RCD Switched Socket (Latching) is priced at £32.99.
  • BG 822U33 White Round Edge 13A Double Socket + 3x USB is available for £8.29.
  • HiSPEC HSA/BP/RF10-PRO BATTERY Power Radio Frequency Smoke Detector RF10-PRO + 10Yr Sealed Lithium Battery costs £15.19.
  • BG WP23TM24 Weatherproof Nexus Storm 13A 1G Switched Socket Time Controlled is priced at £91.66.

They also offer a range of LED Downlights at clearance prices. For instance, the Luceco EFT60W40 FType Fixed 6W Cool White 4000K IP65 Dimmable Fire Rated Downlight - White is priced at £12.99.

Please note that these prices are subject to change and it's always best to check the website for the most current prices. They also offer custom pricing and discounts for both consumer (B2C) & trade (B2B) customers. Additionally, there are promotional codes available that can provide up to 25% off and free shipping.

FAQ

About westbasedirect.com Popular Products and Services?

West Base Direct is a Discount Electrical Distributor based in South Ruislip, Middlesex, United Kingdom. They offer a wide range of products from brands like BG Electrical, Appleby, Aico, Knightsbridge, FuseBox, Wylex, Wiska, Kewtech, Megger, Kidde, and more. Their product categories include Switches & Sockets, Circuit Protection, Cable, Fire Safety, RCBOs, and Junction Boxes. They also have a 1,000sq.ft Showroom & Trade Counter and a 12,000sq.ft Distribution & Warehouse facility. Some of their popular products include BG WPL22RCD Weatherproof Decorative 13A 2G RCD Switched Socket, HiSPEC HSA/BP/RF10-PRO BATTERY Power Radio Frequency Smoke Detector RF10-PRO + 10Yr Sealed Lithium Battery, and Kidde KF20 Firex Mains Powered Optical Smoke Alarm with Alkaline Battery Back-Up. They offer quick delivery and have a UK-based customer service team. They also provide a dedicated Account Manager, Collection Delivery, Scheduled Delivery, and Competitive Pricing. Their website is www.westbasedirect.com.

FAQ

How can I contact Westbase Direct customer service?

You can contact Westbase Direct customer service by calling them at 020 8842 3544. Their office is located at 3 Stonefield Way, Ruislip HA4 0JW. They are open from Monday to Friday, 08:00 - 17:00. You can also reach them via email at contact@westbasedirect.com. Please note that these details might have changed, so it's always a good idea to check their official website for the most up-to-date information.

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